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Joanne

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The cost of IT Support

by | Jul 24, 2022 | IT Support, Business, Outsourced IT Services

The cost of IT Support

When choosing an IT service provider, you must remember that “cheaper” can be more expensive. With differing levels of expertise on offer a lower price might pique your interest but what about hidden charges, also speak to there references to understand if they deliver in the real world.

IT support prices vary, there are two models the ad-hoc “break/fix” which is pay as you go or the fully managed service which is set for a fixed monthly fee.

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Pay as you go – cost of IT Support

Pay as you go IT support is suited to small teams and start-ups that are looking for professional service and working on a lower budget. Pay as you go is charged at a fixed hourly rate, with charges for travel and time. You can buy blocks of time based on your requirements, with a small retainer which covers the onboarding, monitoring, and scheduled maintenance.

With pay as you go IT support offers the same services as a fully managed service including network maintenance, updates, remote network monitoring, firewall management and Antivirus updates.

If your IT infrastructure is mission critical pay as you go should be avoided because its not cost effective, if you require daily support this can get very expensive, so knowing your IT support is being taken care of within budget is the way to go. Typical hourly rates range between £50 – £85 per hour with a one hour minimum, with discounts for block hours around 5% to 20%.

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Fully Managed IT Support Pricing – cost of IT Support

Fully managed IT support prices are based on the number of users, devices, servers and network infrastructure as well as size of data within the business. It includes IT helpdesk support via phone, email with remote support during business hours as well as onsite visits.

Charging is usually per user + infrastructure so always confirm what you are paying for. Managed IT Support will go deeper into your business, helping you with administration of your users, your services, purchasing and business goals.

Fully managed IT support is unlimited, unrestricted with no limits to the number of calls or tickets you raise, support for 3rd party Software installations along with oversight on bespoke packages which are usually supported by the vendors. Typical packages across the industry per user are between £50 to £135 per user depending on the complexity. Servers range from £100 to £400 per month.

Pricing based on Small, Medium and Large SME’s for IT support is tiered as the demands for the sizes of the businesses will differ, if a small company scales up fast expect a bump in the budget, we support new start-ups and established businesses – the SLA’s will also be tuned to meet your expectations. We provide transparent pricing without extra charges for cover which is detailed in the agreement between ourselves and the client.

What is Supported in the cost of IT Support

  • Servers
  • Workstations
  • Desktop PC’s and Laptops
  • Tablet devices and Smart Phones
  • Printers
  • Switches, Routers and Firewalls
  • Microsoft Windows and Apps
  • Apple OS and Apps
  • 3rd Party Software

What’s not included in the cost of IT Support

  • Initial Setup and onboarding typically 2-3 days as a one off cost.
  • Projects
  • Any time required on site not covered by business as usual
  • Work outside of business hours
  • Managed security services
  • Domain registration / renewal
  • Website Hosting
  • Software development
  • Data Recovery (Other than Back-up restores)
  • Disaster Recovery
  • Business Continuity
  • Data Protection and GDPR compliance

You will usually sign up for a 12-month contract, because let’s face it who has time to continuously review their equipment and resource allocation when you have a business to run. We all want to expand and do more business and it happens to great companies everywhere so if your business changes size and shape through growth or acquisition you will need an IT Support partner that will be there for you.

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At ITSupportify we offer a 30-Day notice for cancellations outside of fixed term contracts.

We love to support our clients, feel free to send us your requirements;

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