itsupportify.com

GDPR

itsupportify

Phone

01827 94 93 40

itsupportify

Email

helpdesk@itsupportify.com

General Data Protection Regulation

On the 25th of May 2018 the European data protection legislation that replaces the existing 1995 EU Data Protection Directive will come into force. This legislation is known as the General Data Protection Regulation (GDPR).

GDPR strengthens the rights that individuals have regarding personal data relating to them and seeks to unify data protection laws across Europe, regardless of where that data is processed.

For the purpose of the GDPR regulation, itsupportify.com will act as a data processor for any data that has been provided, uploaded or transferred to our servers. Any client uploading this data will be classed as the data controller.

Data Physical Locations
Data provided to itsupportify.com is stored solely in the UK.

Type of Data

GDPR legislation applies to any data that can identity a living person including but not limited to email address, postal address and phone number.

Data Processing Agreements
Our data processing commitments are set within the Privacy Policy. These have been updated from feedback with clients and guidance from regulators. More recently it has been updated to include GDPR legislation.

Deleting Data
Any data you delete from our servers will be deleted immediately or should you have backups then within 30 days. On cancellation of services, data will be destroyed within a maximum period of 180 days. Any customer data may be retained for up to 6 years to satisfactory legal obligations.

Data Breach
Under GDPR it is the responsibility of the data controller (the itsupportify.com client) to report a data breach to the Information Commission although itsupportify.com, as the data processor, will assist in the breach notification.

Glossary

Data Subject – A living person or individual

Data Controller – The organisation that collects and determines how the information will be processed, i.e. a itsupportify.com client.

Data Processor – An organisation that receives information from the data controller, i.e. itsupportify.com.

Personally Identifiable Information (PII) – Information that can identify a living individual

Supervisory Authority – The authority responsible for enforcing the regulation within a specific territory. In the UK it will be the Information Commission’s Office (ICO).

Individual Rights – The rights that empower the individual.

Data Breach – Intentional or accidental loss/damage to information.